Privacy Policy

Last updated: August 26, 2026

Waterfront Works LLC, referred to in this Privacy Policy as “Waterfront Works,” “we,” “us,” or “our,” respects your privacy. This policy explains what information we collect, how we use it, when we disclose it, and the choices available to you. This Privacy Policy applies to waterfront.works, our estimate-request forms, customer communications, text-messaging program, and the waterfront property services we provide.

1. Information We Collect

Depending on how you interact with Waterfront Works, we may collect:

First and last name
Telephone number
Email address
Property and mailing address
Requested services
Property type
Information about docks, seawalls, pilings, boat lifts, shoreline areas, and other property features
Photographs and files you submit
Preferred contact method
Estimate, quote, appointment, service, and invoice history
Payment and transaction information
Text messages, emails, call details, and other customer communications
Website usage information, browser type, device information, IP address, and cookie data
Any other information you voluntarily provide

Payment-card information may be collected and processed directly by a payment-processing provider. Waterfront Works may not receive or retain complete payment-card numbers.

2. How We Collect Information

We may collect information:

When you submit a website form
When you request an estimate
When you call, text, or email us
When you approve a quote or schedule service
When you make a payment
When you upload photographs or documents
When you use our website
From service providers that help us operate our business
From publicly available sources when permitted by law

3. How We Use Information

We may use personal information to:

Respond to estimate and service requests
Evaluate property conditions and prepare quotes
Schedule and perform services
Send appointment confirmations and reminders
Provide arrival and service-status updates
Communicate about quotes, invoices, and payments
Provide customer support
Maintain customer and service records
Process payments
Improve our website, services, and customer experience
Protect against fraud, misuse, or security threats
Comply with legal, regulatory, insurance, tax, and recordkeeping obligations
Send marketing communications when permitted and when the required consent has been provided

4. Text Messaging and Mobile Information

If you provide your mobile number and consent to receive text messages, Waterfront Works may send messages concerning:

Estimate requests
Scheduling and appointment reminders
Arrival notifications
Service updates
Quotes and invoices
Payment reminders
Customer support
Follow-up communications
Promotional offers when separately authorized

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP, call (330) 418-6910, or email info@waterfront.works. Consent to receive text messages is not a condition of purchasing any service. No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Information may be provided to subcontractors and service providers that support our business operations, such as customer-service, scheduling, communications, and technology providers. They may use the information only to provide services on our behalf. Text-messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.

5. How We Disclose Information

We may disclose personal information to:

Customer-management, scheduling, and communications providers, including Jobber
Website-hosting and technology providers
Email and text-messaging providers
Payment processors and financial institutions
Accountants, insurers, attorneys, and other professional advisers
Contractors or service providers assisting with authorized work
Government agencies, courts, regulators, or law enforcement when required by law
A successor organization involved in a merger, acquisition, financing, reorganization, or sale of business assets

These parties may receive only the information reasonably necessary for their authorized purpose. We do not sell personal information. We do not share mobile information or text-message consent with third parties or affiliates for their own marketing or promotional purposes.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate website features, remember preferences, measure website traffic, understand how visitors use the site, and improve performance. You may be able to manage cookies through your browser settings. Disabling cookies may affect certain website functions.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain customer and transaction records
Fulfill contractual obligations
Resolve disputes
Enforce agreements
Comply with legal, tax, insurance, and accounting requirements

Retention periods may vary depending on the type of information and why it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. Access to customer information is restricted to personnel and service providers who reasonably need it for authorized business purposes. No electronic system or transmission method is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Choices and Rights

You may contact us to:

Request access to personal information we maintain about you
Correct inaccurate or incomplete information
Request deletion of information, subject to legal and business recordkeeping requirements
Update your communication preferences
Withdraw text-message consent
Ask questions about how your information is used

To stop text messages, reply STOP. To request assistance, reply HELP, call (330) 418-6910, or email info@waterfront.works. We may need to verify your identity before completing certain requests.

10. Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe option included in the message or by contacting us. You may unsubscribe from text messages by replying STOP. Opting out of marketing does not prevent us from sending necessary transactional communications about an active estimate, appointment, service, invoice, payment, or customer-support request.

11. Children’s Privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Waterfront Works is not responsible for those practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations. The updated policy will be posted on this page with a revised “Last updated” date.

14. Contact Information

Questions, privacy requests, and text-messaging concerns may be directed to:

Waterfront Works LLC
110 Hampton Road, Apt. 301
Clearwater, FL 33759
Phone: (330) 418-6910
Email: info@waterfront.works
Website: https://waterfront.works